Refund policy

Return & Refund Policy

Print in the UK

Last updated: March 2026

At Print in the UK, the majority of our products are custom printed or embroidered to order. Because production begins specifically for each customer, different rules apply compared to standard retail products.

Please read this policy carefully before placing an order.

1. Order Confirmation

Once an order has been placed and confirmed, it enters our production system.

After order confirmation:

  • Orders cannot be cancelled

  • Orders cannot be modified

  • Custom products are not refundable

This includes orders where:

  • artwork has been approved

  • production has started

  • materials have been prepared

  • garments have been allocated for printing or embroidery

Customers are responsible for checking all details before confirming their order.

This includes:

  • garment sizes

  • garment colours

  • quantities

  • spelling in designs

  • artwork placement

  • embroidery thread colour

  • print type selected

Once approved, the order is considered final.

2. Artwork Approval Responsibility

For orders that include custom artwork, logos, or designs, customers must carefully review any artwork proofs provided.

By approving the artwork, the customer confirms that:

  • spelling is correct

  • design layout is correct

  • colours and placement are approved

Print in the UK cannot accept responsibility for mistakes that were approved in the artwork proof.

3. Refund Policy

Due to the custom nature of our products, refunds are generally not available once an order is confirmed.

However, in rare cases where a refund is approved (for example before production has started), the following conditions apply:

Approved refunds will be issued minus:

20% of the order value

This deduction covers:

  • order processing

  • design preparation

  • payment gateway fees

  • administrative handling

  • production scheduling costs

The refund amount will therefore be:

Order total – 20% handling and processing fee

Refunds are returned to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank.

4. Damaged, Faulty, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

  • damaged

  • faulty

  • incorrectly printed

  • different from the confirmed order

you must contact us within 48 hours of receiving the order.

Please email:

sales@printintheuk.com

Include:

  • your order number

  • clear photographs of the issue

  • a description of the problem

Once reviewed, we will determine the appropriate resolution, which may include:

  • replacement items

  • partial reprint

  • store credit

  • partial refund (if applicable)

5. Returns

Because our products are made to order, we generally do not accept returns.

Returns are only considered when:

  • items are faulty

  • items were supplied incorrectly

  • the issue is confirmed by our team

If a return is approved, the item must be:

  • unused

  • unworn

  • unwashed

  • returned in original condition

Returns must be sent to:

Print in the UK
Unit 18, Pottery Way
Pottery Court
NG6 8YN
United Kingdom

Returns sent without prior approval will not be accepted.

6. Non-Returnable Items

We cannot accept returns for:

  • personalised garments

  • custom printed products

  • custom embroidered products

  • special order items

  • sale items

  • gift cards

  • worn or used items

These items are non-refundable and non-returnable.

7. Size Tolerance & Garment Variations

Garments supplied by manufacturers may have size tolerances of up to ±2cm.

Colour tones may also vary slightly between batches and screen displays.

These industry-standard variations are not considered defects and are not eligible for refunds.

8. Print & Embroidery Position Tolerance

Due to the production process, print and embroidery placement may vary slightly.

A tolerance of 1–2 cm in positioning is considered normal within the garment decoration industry.

This does not qualify as a fault.

9. Delivery & Courier Responsibility

Once an order has been dispatched, delivery is handled by the courier.

Print in the UK cannot be held responsible for delays caused by couriers, weather conditions, or other circumstances outside our control.

10. EU Consumer Rights

For orders shipped into the European Union, the standard 14-day cooling-off period does not apply to personalised or custom-made products.

As our items are produced specifically for each order, they are exempt from cancellation rights once production has begun.

11. Contact Us

If you have any questions regarding your order or this policy, please contact:

Email: sales@printintheuk.com
Address:
Print in the UK
Unit 18, Pottery Way
Pottery Court
NG6 8YN
United Kingdom